Guarantee & Refund Policy

We want you to love what we make for you. This policy explains, in plain language, how our 100% satisfaction guarantee works, what it covers, and how to use it. It is part of our Terms & Conditions.

1. The promise

If you’re not 100% satisfied with our work, tell us within 30 days of delivery or launch of that work and we will refund what you paid us for it — meaning the fees you paid Namostee, under the rules below. Simple as that: no forms, no runaround.

2. First, your revision rounds

Every project includes two full revision rounds — one at the design stage and one at the build stage. Most of the time, a revision round fixes what’s off, and we’d love the chance to make it right first. But if you’re still not satisfied after that, the guarantee is there — using a revision round never reduces your rights under this policy.

3. What’s covered

Fees you paid Namostee for our own work on the project or service you’re unhappy with — for example, website design and development, branding and logo design, print design, marketing services we performed, and hosting or care-plan fees you paid us for the period in question.

4. What’s not covered

The guarantee covers Namostee’s fees only. It does not cover money paid to, or owed to, third parties, including:

• Google Workspace licenses;
• domain names and registrations;
• hosting or platform fees charged by providers;
• printing costs already incurred with third-party printers; and
• stock assets, fonts, plugins or other third-party purchases made for your project.

Those are billed by their providers and aren’t refundable by us. Note that work you approved at a stage and that we then delivered is still covered within the 30-day window — approval alone does not void the guarantee. What can never be refunded by us is the third-party costs above.

5. How to claim

Email hello@namostee.com within 30 days of delivery or launch of the work and tell us what fell short. That’s the whole process — no claim forms. We’ll get back to you quickly, usually within one business day.

6. What happens next

If a fix or a revision can make it right, we’ll offer that first. If you still want a refund, once your claim is approved we’ll refund the covered Namostee fees to your original payment method within 14 days of approval.

When a refund is issued:

• your right to use the refunded work ends — please stop using, and remove, the refunded website, logo, files and other deliverables; and
• for work we host, we may disable or take down the deliverables built under the refunded engagement after the refund is processed.

You may not keep using work that has been refunded.

7. Chargebacks

Please contact us before disputing a charge with your bank — this guarantee is usually faster and simpler than a chargeback, and we’ll work with you directly. A chargeback isn’t available for an amount already refunded under this policy: a fee can’t be refunded twice.

8. Contact

Questions about the guarantee or a refund: email hello@namostee.com or call 301.820.2776.

Last updated: November 13, 2026.