Terms & Conditions

1. Acceptance of these Terms

Namostee Design Studio (“Namostee,” “we,” “us” or “our”) is a design studio based in Frederick, Maryland. These Terms & Conditions (the “Terms”) govern your use of our website, namostee.com (the “Site”), and any services we provide. By using the Site or engaging us for services, you agree to these Terms. If you do not agree, please do not use the Site or our services. These Terms are effective November 13, 2026.

If you engage us on behalf of a business or other organization, you represent that you have the authority to bind that organization to these Terms, and “you” and “client” refer to that organization.

2. Our services

Namostee provides website design and development, branding and logo design, print design, digital marketing, motion graphics and creative services, Google Workspace setup and support, and website hosting and care plans. The Site describes our services in general terms. The specific scope, deliverables, timeline and price for your project are set out in the written proposal or statement of work we provide for that project (the “Proposal”).

3. Proposals & quotes

Content on this Site — and any prices, estimates or timelines we mention in emails, calls or messages — is general information only and is not a binding offer. A project is agreed only when both you and Namostee have signed a Proposal for it, or accepted it in writing (including by email confirmation of the Proposal’s terms). If a signed Proposal conflicts with these Terms, the Proposal controls for that project; all other provisions of these Terms still apply.

4. Fees & payment

• Flat quotes. Project fees are quoted as a flat price in the Proposal — no hourly surprises.
• Deposit. A deposit of 50% of the project fee is due before work begins. Work is scheduled once the deposit has cleared.
• Balance. The balance is due before your website launches or final deliverables are released, whichever comes first. We may withhold launch or delivery until all amounts due are paid in full.
• Late payments. Invoices not paid when due accrue interest at 1.5% per month (18% per year), or the maximum rate allowed by law, whichever is less. We may pause work on overdue accounts, and project timelines will extend accordingly. You are responsible for the reasonable costs of collection, including attorneys’ fees, if we must pursue an overdue balance.
• Third-party costs. Costs charged by third parties for your project (such as domain registrations, software licenses and printing) are in addition to our fees, as set out in the Proposal or agreed in writing.

5. Client responsibilities

Projects run on your input as well as ours. You agree to provide the content, materials, access and information we reasonably need (such as text, images, logos, brand assets and account logins for setup work) in a timely manner, and to give feedback and approvals promptly at each stage. Timelines assume timely responses; delays on your side extend the timeline and may move launch dates.

You represent and warrant that you own, or have all rights and permissions needed to use, everything you supply to us, and that the materials you supply are accurate and lawful, do not infringe anyone’s copyright, trademark, privacy or other rights, and are not defamatory or misleading. You are responsible for the content of your website and materials, including the accuracy and legality of claims about your own products and services.

6. Revisions & approvals

Every project includes two revision rounds: one at the design stage and one at the build stage. A revision round is one consolidated set of changes, submitted together, based on the work presented at that stage — please gather your feedback into a single list per round. Additional revision rounds, changes to work you have already approved, and work outside the Proposal’s scope are billed at the rate stated in your Proposal (or our then-current rate if none is stated) and may extend the timeline. When you approve a stage in writing (including by email), that stage is treated as accepted and we move forward on that basis.

7. Satisfaction guarantee & refunds

We back our work with a 100% satisfaction guarantee: if you are not satisfied with our work, tell us within 30 days and we will refund the fees you paid us for that work, as described in our Guarantee & Refund Policy, which is part of these Terms. If a refund is issued for work, your right to use that work product ends as described in the Refund Policy.

8. Intellectual property

• Our working files and IP. Our working files, drafts, unselected concepts, source files, and any tools, code libraries, methods and materials we owned or developed before or outside your project remain Namostee’s property and are not transferred to you.
• Your deliverables. The final deliverables identified in your Proposal (for example, your finished website, logo files and print artwork) become yours — by assignment or license as stated in the Proposal — only when the project is paid in full. Until full payment, you have no right to use our drafts or deliverables.
• Your materials. You keep ownership of everything you supply to us, and you grant us permission to use it as needed to perform the work.
• Portfolio. Unless you tell us otherwise in writing, we may display the finished work and your business name and logo in our portfolio and marketing.
• Third-party assets. Stock images, fonts, plugins and similar assets used in a project remain subject to their own licenses.

9. Third-party services

Some services involve third-party providers — for example, Google Workspace (provided by Google), domain registrars, hosting providers, printers and form-delivery services. Those services are governed by the provider’s own terms and privacy policies, not ours. Namostee sets up and supports these services, but we are not the provider: Namostee is not Google, and nothing in our relationship makes us the operator of a provider’s service. Resold or arranged licenses are the provider’s product. We are not responsible for a provider’s outages, price or policy changes, suspensions or errors. You agree to comply with each provider’s terms for any service we set up for you.

10. Hosting & care plans

Hosting and care plans are ongoing services billed month to month. Either of us may cancel a plan at any time with 30 days’ written notice; fees already paid for the current period are not refundable except as provided in the Guarantee & Refund Policy. A plan covers the tasks described when you signed up; work outside the plan is billed separately. When a plan or project ends, we will — on request, and once all amounts due are paid — provide an export of your website content and the files we hold for you, within a reasonable time.

11. No guaranteed results

We do careful, professional work — but we cannot and do not guarantee search-engine rankings, website traffic, leads, sales or any other business result. Those outcomes depend on many factors outside our control, including search-engine algorithms, your market and competition, and how you run your business.

12. Acceptable use

You agree to use the Site and our services lawfully. You will not ask us to create content that infringes anyone’s rights or that is unlawful, deceptive or defamatory, and you will not use the Site to attempt to harm, disrupt, or gain unauthorized access to any system. We may decline or stop work that we reasonably believe violates this section.

13. Limitation of liability

To the maximum extent permitted by Maryland law: (a) neither party will be liable for indirect, incidental, consequential, special or punitive damages, or for lost profits, lost revenue or lost data, even if advised of the possibility of those damages; and (b) Namostee’s total liability arising out of or relating to a service is capped at the total amount you paid Namostee for that service. Nothing in these Terms limits liability that cannot be limited under Maryland law.

14. Indemnification

You agree to indemnify, defend and hold harmless Namostee and its owners, employees and contractors from and against any claims, damages, liabilities, losses and reasonable attorneys’ fees arising from: content or materials you supplied; your use of the work product; your products, services or business operations; or your breach of these Terms.

15. Termination

Either party may terminate a project or engagement in writing. If an engagement ends early, you will pay for all work performed through the termination date, plus any third-party costs already incurred for you. Deposits cover work started and are refundable only as described in the Guarantee & Refund Policy. Deliverables transfer only when the amounts due for them are paid in full. Provisions that by their nature should survive termination — including payment, intellectual property, limitation of liability and indemnification — survive.

16. Force majeure

Neither party is liable for delay or failure to perform (other than payment for work already performed) caused by events beyond its reasonable control, including natural disasters, fire, flood, epidemics, government action, war, terrorism, labor disputes, or failures of power, telecommunications or third-party hosting.

17. Dispute resolution & governing law

Let’s talk first. If a dispute arises under or relating to these Terms or our services, the parties will try in good faith to resolve it by discussion for 30 days. If discussion does not resolve it, the parties agree to attempt mediation in Frederick County, Maryland, with a mutually agreed mediator, before filing suit. These Terms are governed by the laws of the State of Maryland, without regard to its conflict-of-laws rules. Any legal proceeding must be brought in the state or federal courts located in Frederick County, Maryland, and the parties consent to personal jurisdiction and venue in those courts. In any proceeding to enforce these Terms, the prevailing party may recover its reasonable attorneys’ fees and costs, to the extent permitted by law.

18. Entire agreement & amendments

These Terms, together with any signed Proposal, are the entire agreement between us about the Site and our services, and replace any earlier understandings. We may update these Terms by posting a new version on this page with a new “Last updated” date; the version in effect when you sign a Proposal governs that project, and your continued use of the Site after a change means you accept the updated Terms for Site use.

19. Severability & waiver

If any part of these Terms is found unenforceable, the rest stays in full effect, and the unenforceable part will be read to the minimum extent necessary to make it enforceable. Our failure to enforce any part of these Terms is not a waiver of that part or of any other part.

20. Notices, assignment & contact

Notices under these Terms should be sent by email — to us at hello@namostee.com, and to you at the email address you gave us. You may not assign your rights or obligations under these Terms without our written consent; we may assign ours in connection with a sale of the business. Questions about these Terms: email hello@namostee.com or call 301.820.2776.